Does PickSend make my business look more professional?

Yes. Instead of asking customers to send money directly in chat, you send a structured PickSpot order request with the product details, price, delivery fee, and tracking. That makes your business feel more trusted, organized, and professional.

Will customers be more likely to buy from me with PickSend?

Yes — especially first-time customers. Many customers hesitate because they do not want to pay a seller they do not fully trust yet. PickSend gives them a safer way to pay, track delivery, inspect the item, and confirm with OTP — which can help reduce abandoned sales.

What happens if I receive too many orders at once?

PickSend is built to help merchants handle more orders without building their own delivery operation. PickSpot manages rider dispatch, tracking, delivery confirmation, failed delivery, and returns — so you can keep selling while PickSpot handles the delivery flow.

Can PickSend support high-volume merchants?

Yes. PickSend gives merchants access to managed delivery infrastructure without needing to hire riders or build dispatch teams. As your order volume grows, PickSpot helps you process more orders through a structured order and delivery system.

Do I need to hire a delivery manager?

No. PickSpot handles rider coordination, delivery tracking, failed delivery handling, and return coordination. Your team focuses on selling, packing, and handing over items to the PickSpot rider.

Does PickSend reduce fake orders?

Yes. The customer must accept the order and authorize payment before PickSpot sends the rider—so you aren't dispatching to someone who hasn't committed.

What if a customer says they paid but I do not see confirmation?

Do not release the item until PickSend shows that payment has been confirmed. PickSpot only dispatches the rider after the customer's payment is confirmed.

Can customers inspect before accepting?

Yes. Customers can inspect the item before giving the delivery OTP, and should only give OTP after confirming the item is correct. Once OTP is given, the order is treated as delivered.

Why is OTP important?

OTP protects both the merchant and the customer. For delivery, OTP confirms that the customer accepted the item. For returns, OTP confirms that the item was handed back to the merchant. This prevents false delivery or false return claims.

What makes PickSend different from normal delivery?

Normal delivery only moves the item. PickSend manages the full transaction: Customer payment, Rider dispatch, Delivery tracking, OTP confirmation, Failed delivery handling, Returns, Merchant settlement So you are not just getting a rider — you are getting a safer way to complete social commerce orders.

PICKSEND

MERCHANT AGREEMENT

Version 1.0 · Effective date: 3 June 2026

Operated by PickSpot Network Limited

This Agreement governs your use of PickSend. By registering for or using PickSend, you (the “Merchant”) agree to it, including Schedule 1 (Pricing) below, and to the Refund & Failed Delivery Policy, Acceptable Use Policy, Terms of Service, and Privacy Policy, which it incorporates. If these conflict, this Agreement and its Schedule govern fees and settlement, and the Refund & Failed Delivery Policy governs refunds and failed deliveries.

1. What PickSend is

PickSend lets merchants create customer order requests, coordinate payment and delivery, and receive settlement for completed orders. PickSpot is not the seller of goods. You remain solely responsible for your products, their quality, authenticity, legality, descriptions, photographs, pricing, and availability, and for compliance with applicable law, licensing, and taxes.

2. Onboarding and verification

You must provide accurate information, which may include legal name, phone number, government-issued ID, settlement (M-Pesa) details, business or store name, and social/business profiles. We may require further verification (business registration, proof of address, beneficial ownership, or information required by our partners, regulators, or law) at any time. Failure to provide it may result in restriction, settlement delay, suspension, or termination.

3. Orders and fulfilment

You create an order request showing an accurate item, photo, and price. The customer reviews and pays; a rider is dispatched; the customer confirms delivery by OTP, which completes the order and makes it eligible for settlement. Once payment is received you must prepare the correct item, make it available for collection, and cooperate with delivery. You must not interfere with delivery, OTP, or return processes, or supply incorrect, substituted, or misleading goods. If you cannot fulfil a paid order, it is handled as a failed order under the Refund & Failed Delivery Policy.

4. Payment collection and settlement

For the limited purpose of collecting payment, you authorise PickSpot to receive customer payments on your behalf; payment by a customer to PickSpot discharges the customer's payment obligation for that order. This authority is limited to collection — PickSpot is not the seller and is not responsible for fulfilment. Payments are collected through a licensed third-party payment provider. PickSpot settles you for completed orders on its settlement cycle, paid to your nominated external payout account. You do not hold a balance, wallet, or stored-value account on PickSpot. Settlement of an order may be delayed or withheld where it is subject to a refund, failed delivery, dispute, or fraud or compliance review.

5. Failed deliveries and chargebacks

Failed deliveries are governed by the Refund & Failed Delivery Policy. A flat Failed Delivery Fee (Schedule 1) applies where a parcel is collected and then returned, and may be deducted from settlement. Merchant cancellation after payment is treated as a failed delivery. If a customer payment is later reversed by the payment provider after you have been settled, PickSpot may recover the reversed amount from you.

6. Acceptable use, profiles, and monitoring

Prohibited goods and conduct are governed by the Acceptable Use Policy, which forms part of this Agreement. We may display your store name, profile, verification status, and performance indicators to customers, and may review order, settlement, and complaint activity to detect fraud, abuse, or policy breaches. We may cancel order requests, suspend or terminate accounts, and withhold settlement for breaches.

7. Suspension, changes, governing law

We may suspend or terminate access for fraud, prohibited goods, repeated complaints or failed deliveries, verification failures, or breach. You may stop using PickSend at any time; outstanding fees and obligations survive termination. We may update this Agreement; continued use after publication means acceptance. Governed by the laws of Kenya, subject to the Kenyan courts. Contact: contact@pickspot.net.

Schedule 1 — Pricing

Item	Amount
Merchant Service Fee	4.5% of product value, on completed orders
Failed Delivery Fee	KES 120 flat, per collected-then-returned order
Subscription	KES 0

Settlement = Product Value − Merchant Service Fee − authorised adjustments (Failed Delivery Fees, chargeback recoveries, outstanding amounts). The Merchant Service Fee applies to product value only — not to delivery fees, payment-processing fees, or taxes. Delivery fees are not part of settlement. Completed orders are included in PickSpot's settlement cycle and paid to your nominated external payout account; timing may vary for the reasons in section 4. Taxes on your sales are your responsibility; fees charged by PickSpot may be subject to applicable taxes where required by law. PickSpot may update this Schedule on notice.