PickSend is the seller workspace powered by PickSpot. You use PickSend to create and manage orders. Your customer uses PickSpot to review the order, pay, track delivery and confirm when it arrives.

A PickSpot is the customer’s reusable delivery identity. Instead of sending their physical address, location pin and delivery instructions, the customer simply sends their PickSpot.

How do customers pay?

Customers pay through PickSpot at checkout, with M-Pesa and cards, processed securely by Paystack.

How does selling without stock work?

Partner with a local shop that has products. Agree on what the shop receives, promote at your own price, and when a customer buys, we collect from the shop and deliver to your customer. You receive the payout after delivery and settle with the shop according to your agreement. PickSend doesn’t provide the products, shops or customers — you bring those; we handle everything after the sale.

How do shops work with resellers?

Shops can complete orders from their own customers, or partner with resellers who promote their products on social media. You agree with the reseller on what you receive. PickSend handles the order, payment confirmation, rider dispatch, tracking and delivery confirmation.

I run a rent-a-shelf space. Does PickSend work for me?

Yes. Each merchant on your shelves gets their own PickSend account, orders and payouts, with your location as their shared pickup point. Share your PickSend link with your merchants and earn from their eligible completed orders.

What does PickSend cost?

There is no monthly subscription. On each successfully completed order, PickSend deducts a flat merchant service charge based on product value: KES 50 for orders of KES 1–1,500, KES 70 for KES 1,501–20,000, and KES 90 for KES 20,001–150,000. If a collected order must be returned, a flat KES 120 returned-order fee applies. Customers pay their own delivery at checkout.

When is the rider sent?

Only after the customer reviews the order and payment is confirmed.

When do I receive my payout?

Your payout is released immediately after the customer confirms that the order was delivered and accepted. Processing may take up to 1 hour.

What happens when delivery fails?

We coordinate the return of the collected parcel. The returned-delivery fee applies when the parcel must be taken back.

No. You can sell directly through WhatsApp, Instagram, TikTok or any other channel where you communicate with customers.

PICKSEND

MERCHANT AGREEMENT

Version 1.0 · Effective date: 3 June 2026

Operated by PickSpot Network Limited

This Agreement governs your use of PickSend. By registering for or using PickSend, you (the “Merchant”) agree to it, including Schedule 1 (Pricing) below, and to the Refund & Failed Delivery Policy, Acceptable Use Policy, Terms of Service, and Privacy Policy, which it incorporates. If these conflict, this Agreement and its Schedule govern fees and settlement, and the Refund & Failed Delivery Policy governs refunds and failed deliveries.

1. What PickSend is

PickSend lets merchants create customer order requests, coordinate payment and delivery, and receive settlement for completed orders. PickSpot is not the seller of goods. You remain solely responsible for your products, their quality, authenticity, legality, descriptions, photographs, pricing, and availability, and for compliance with applicable law, licensing, and taxes.

2. Onboarding and verification

You must provide accurate information, which may include legal name, phone number, government-issued ID, settlement (M-Pesa) details, business or store name, and social/business profiles. We may require further verification (business registration, proof of address, beneficial ownership, or information required by our partners, regulators, or law) at any time. Failure to provide it may result in restriction, settlement delay, suspension, or termination.

3. Orders and fulfilment

You create an order request showing an accurate item, photo, and price. The customer reviews and pays; a rider is dispatched; the customer confirms delivery by OTP, which completes the order and makes it eligible for settlement. Once payment is received you must prepare the correct item, make it available for collection, and cooperate with delivery. You must not interfere with delivery, OTP, or return processes, or supply incorrect, substituted, or misleading goods. If you cannot fulfil a paid order, it is handled as a failed order under the Refund & Failed Delivery Policy.

4. Payment collection and settlement

For the limited purpose of collecting payment, you authorise PickSpot to receive customer payments on your behalf; payment by a customer to PickSpot discharges the customer's payment obligation for that order. This authority is limited to collection — PickSpot is not the seller and is not responsible for fulfilment. Payments are collected through a licensed third-party payment provider. PickSpot settles you for completed orders on its settlement cycle, paid to your nominated external payout account. You do not hold a balance, wallet, or stored-value account on PickSpot. Settlement of an order may be delayed or withheld where it is subject to a refund, failed delivery, dispute, or fraud or compliance review.

5. Failed deliveries and chargebacks

Failed deliveries are governed by the Refund & Failed Delivery Policy. A flat Failed Delivery Fee (Schedule 1) applies where a parcel is collected and then returned, and may be deducted from settlement. Merchant cancellation after payment is treated as a failed delivery. If a customer payment is later reversed by the payment provider after you have been settled, PickSpot may recover the reversed amount from you.

6. Acceptable use, profiles, and monitoring

Prohibited goods and conduct are governed by the Acceptable Use Policy, which forms part of this Agreement. We may display your store name, profile, verification status, and performance indicators to customers, and may review order, settlement, and complaint activity to detect fraud, abuse, or policy breaches. We may cancel order requests, suspend or terminate accounts, and withhold settlement for breaches.

7. Suspension, changes, governing law

We may suspend or terminate access for fraud, prohibited goods, repeated complaints or failed deliveries, verification failures, or breach. You may stop using PickSend at any time; outstanding fees and obligations survive termination. We may update this Agreement; continued use after publication means acceptance. Governed by the laws of Kenya, subject to the Kenyan courts. Contact: contact@pickspot.net.

Schedule 1 — Pricing

Item	Amount
Merchant Service Fee — KES 1 to 1,500 product value	KES 50 flat, on completed orders
Merchant Service Fee — KES 1,501 to 20,000 product value	KES 70 flat, on completed orders
Merchant Service Fee — KES 20,001 to 150,000 product value	KES 90 flat, on completed orders
Failed Delivery Fee	KES 120 flat, per collected-then-returned order
Subscription	KES 0

Settlement = Product Value − Merchant Service Fee − authorised adjustments (Failed Delivery Fees, chargeback recoveries, outstanding amounts). The Merchant Service Fee is the flat amount in this Schedule for the product-value band of the completed order. It applies to product value only — not to delivery fees, payment-processing fees, or taxes. Delivery fees are not part of settlement. Completed orders are included in PickSpot's settlement cycle and paid to your nominated external payout account; timing may vary for the reasons in section 4. Taxes on your sales are your responsibility; fees charged by PickSpot may be subject to applicable taxes where required by law. PickSpot may update this Schedule on notice.